As a Client Success Manager at Apex Admins, you help Australian businesses get real value from the AI agents, automated workflows and remote specialists we provide. You are the person clients trust to understand their goals, keep work on track and spot the next improvement.
About the role
You will look after a portfolio of small and medium business clients across industries such as professional services, real estate, healthcare and e-commerce. Working closely with our solutions leads, automation builders and remote specialists, you make sure every client knows what is happening, why it matters and what comes next.
What you will do
- Run onboarding for new clients and set clear expectations from the first week
- Hold regular check-ins and monthly reviews against the goals agreed with each client
- Coordinate with remote specialists and automation builders to resolve requests quickly
- Identify opportunities to automate more work or add support as a client grows
- Keep client records, notes and reports accurate in our CRM
- Escalate risks early and follow issues through to resolution
What you will bring
- 3+ years of experience in client success, account management or a similar client-facing role
- Excellent written and spoken English, with a calm and professional manner
- Strong organisation skills and the ability to manage several clients at once
- Confidence using a CRM and everyday business tools such as Google Workspace or Microsoft 365
- Interest in AI and automation, and how they help small businesses work smarter
- Availability to work during Australian business hours
Nice to have
- Experience with Australian small and medium businesses
- Familiarity with automation platforms such as n8n, Zapier or Make
How to apply
Email your CV and a short note about why this role suits you to info@apexadmins.com.au, with the role title in the subject line. Shortlisted applicants are invited to complete a short practical task.